FAQ (Frequently Asked Questions)

Yes! We offer free shipping on all orders for now! Order processing typically takes 1-3 business days, and shipping requires 7-18 business days depending on factors such as your location, the destination country's customs process, and local postal service efficiency. Tracking information will be provided once your order ships

When you shop with us, you can enjoy a complimentary gift with the purchase of 2 or more items. The gift will be added to your order and shipped along with your package. Plus, you’ll receive an exclusive 10% off your first purchase when you sign up, and enjoy free shipping on every order. It’s our way of saying thank you for being a valued customer

If you're not completely satisfied with your purchase, our return policy allows returns within 14 days of delivery with no restocking fee and free return shipping. Items must be in original condition with tags and packaging. Contact us at ks@kuzushop.com to start a return.

To check the status of your order, simply click the tracking number provided in your order confirmation email. This will direct you to the "Track Your Order" page, where you can view all your shipping details.